The registered office of TravelJigsaw is at
Floor's 2-4, 56 Peter Street, St George's House, Manchester, M2 3NQ and our company number is 05179829.
These terms and conditions, together with our web site terms and conditions of use, privacy policy and security policy constitute our agreement with you, the renter, for the services we provide in arranging for the supply of car hire Together, these are referred to as our terms. These terms shall apply to all contracts for the provision of our services to the exclusion of all other terms and conditions. No conduct by TravelJigsaw shall be deemed to constitute acceptance of any other terms. Acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of these terms. TravelJigsaw may change the terms from time to time and you, the renter, are advised to check the web site to consider any changes to the terms which apply to you. When we make arrangements for the supply to you, the renter, of vehicle hire we are acting as agent in arranging your booking with the car hire company or as a principal in the supply to you. We source our vehicles from various local suppliers. Your hire of any vehicle from us is subject to the terms and conditions of vehicle hire imposed by the car hire company and to the corresponding laws of the country and/or state that the rental takes place in. Individual restrictions may also apply to your vehicle hire.

These terms apply to any booking that you, the renter, make with us on or through this web site, so you should make sure that you are aware of their contents. Both our terms and conditions and those of our local providers contain some exclusions and limitations of liability.

Your booking on this web site is conditional on you, the renter, accepting our terms. If you, the renter, do not agree with any part of them you must not proceed with your booking. By confirming that you wish to book a vehicle through this web site you, the renter, indicate that you have read, understood and accept the relevant terms. If there is any part that you, the renter, do not fully understand, or if you have a query about the vehicle hire or any other product, please contact us via our Freephone number.

There may be some circumstances where we do not know whether or not the car hire company have a particular vehicle available. This will be clearly indicated either before or after you, the renter, have sent your request through. In these cases we will put the vehicle on 'request' with the car hire company. This means that although we cannot immediately confirm to you, the renter, that your requested vehicle is available we will use our reasonable endeavours to find it for you and will inform you of the outcome within 48 hours of your request. In other cases the requested vehicle is available. Where you, the renter, offer to hire a vehicle or other product on this web site at the suggested price it may be accepted within 48 hours of you submitting your order (or up to 1 day before arrival, if earlier). We will notify you, the renter, by return e-mail and by emailing a booking confirmation if your offer has been accepted. Please note that you, the renter, will not have any contract for vehicle hire at the price offered until your booking has been confirmed and the necessary payment received. If you have any questions, please feel free to contact us.

Please note that any contract entered into will be with the individual actually booking the vehicle and all correspondence will be sent to that address given, even where a third party actually pays for the hire. For the avoidance of doubt nothing contained in our terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.

The rental voucher must be presented to the car hire company when picking up your rental car. TravelJigsaw cannot be held responsible for rentals rejected if a voucher is not presented.

TravelJigsaw cannot accept liability for any charges incurred as a result of documentation signed for and accepted locally.

TravelJigsaw will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. You, the renter, will accept full responsibility in respect of such claims. This list is not exhaustive.

What is included in the price?
The details of what is included and excluded in any individual rental are clearly stated in the Terms & Conditions which you, the customer, must accept as part of the online booking process. Customers booking over the phone will be given the specific information as part of the booking process.

Definitions

CDW
Damage Waiver (CDW) reduces the renter's liability from the total cost of the damage, to an excess amount where applicable unless the renter intentionally causes the damage is under the influence of drink or drugs or uses the vehicle in a prohibited or negligent way e.g. driving off main roads or hiring to other parties. CDW covers liability for damage to the vehicle or its parts and accessories. In most destinations windscreens, tyres, under carriage, replacement locks, replacement keys and towing charges are not covered under the insurance policy. Other exclusions may apply & can differ between rental companies, so we recommend checking with the car hire company at the time of collecting the vehicle what the exclusions are.

Theft Waiver
(TW) reduces the renter's liability in the event of theft or damages caused due to theft or attempted theft of the vehicle to an excess amount where applicable. Negligence connected with the theft of the vehicle may lead to the car hire company requiring the full amount for the cost of the vehicle.

IMPORTANT NOTE
Please check carefully the details of the insurance provided by the car hire company. It is not unusual for third party cover to exclude blood relatives and members of your immediate family or members of the same home address who travel with you, the renter, in the vehicle. Top up policies will normally be available to purchase directly from the car hire company or such cover may already be included in your holiday insurance. For peace of mind, TravelJigsaw strongly recommends that you, the renter, familiarize yourself fully with the extent of the cover provided with any rental and where necessary, take out additional cover in respect of your spouse and any children or close relatives who will be accompanying you in the vehicle.

Personal Accident Insurance
This optional insurance may be covered by your holiday insurance (check before you, the renter, travel). If you require PAI, it can be purchased locally on collection of the hire car.

Local Deposits & Petrol
Most of our local suppliers require a deposit at the start of the rental to cover petrol, liability excess and other charges incurred during the hire. A valid major credit card will be required in most cases (check with our Reservations Centre) and must be in the lead driver's name. Provided the car & extras are returned in the same state as rented & in accordance with the fuel policy, this deposit will be refunded when returning the vehicle. Please note some local rental companies operate a fuel policy where you, the renter, must purchase the first tank of fuel & return the vehicle empty - in these circumstances there is no refund for unused fuel.

Out of hours charges
In most airport locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service, which will be payable to the car hire company. We will advise you, the renter, whether a charge will apply when you confirm your pick up times in your booking request. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available. TravelJigsaw can accept no further responsibility where there is no out of hour's facility available and it is therefore recommended that you, the renter, take independent travel insurance.

Minimum/Maximum Age Limitations
In most destinations, the minimum hiring age is 21 years. Surcharges can apply with certain suppliers & in certain countries for drivers aged less than 25 years and over 65 years, where the correct driver age has been submitted with the booking request we will advise of any likely charges. Minimum age requirements on larger car groups may also be increased at selected locations. Please check with our Reservations Centre if you, the renter, have any questions or concerns on this matter.

Additional Drivers
Charges may apply for additional drivers in certain areas, payable locally (Unless specified on the TravelJigsaw voucher). Please check with our Reservations Centre.

Period of Hire/Daily Rate Calculation
Hire periods are calculated on a 24-hour basis. After collection of the car, an extension of the hire period and late returns will be supplied and charged for by the car hire company at the local daily tariff (which may be considerably higher).

Early Return/Rental Extension
The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units. If you, the renter, wish to extend the rental period after collection of the car, or if you return the car later than stated on your voucher, you will be continue to contract with the car hire company at the local daily rate, which may be higher than our rates. Unfortunately TravelJigsaw are unable to make refunds for vehicles returned early.

One Ways
One way rentals must be confirmed in advance and may be subject to drop charges, payable to the car hire company. We will advise you, the renter, on the approximate costs after we receive your booking request & receive confirmation from the car hire company on the one way rental.

Child Seats and Special Requests
Child seats and roof racks (not available on some vehicles) and additional items are available on request in most destinations, although they cannot be guaranteed. In most states of the USA child seats are required by law. There is usually a charge payable to the car hire company. Please note rear seat belts may not be provided in all vehicles. Check with our reservations centre regarding these items. Requests for these items should be made at the time of booking.

Delivery & Collection Charges
May be applied (by the car hire company) outside office hours even if late collection is caused by a flight delay. In most locations, the car hire company will offer delivery and collection to/from accommodation, although a charge may apply. Full address details and a time of delivery must be given at the time of booking. Please note deliveries cannot be made to private accommodation.

Driving Areas
Restrictions may be applicable when crossing country / state borders; our Reservations Centre must therefore be advised at the time of booking whether you, the renter, intend to travel with the vehicle into any other country/state. Additional documentation may be required and local charges may apply for travel to certain countries. Restrictions may also apply in Australia and remote areas, please check with our Reservations Centre.

If You, the Renter, Wish to Make Changes to Your Booking
Terms and conditions relating to the free amendment and free cancellation periods/conditions and any subsequent charges vary per supplier are clearly stated in the Terms & Conditions which you, the customer, must accept as part of the online booking process. Customers booking over the phone will be given the specific information as part of the booking process.

If We Make Changes to Your Booking
Occasionally it may be necessary for us to make changes to your booking (after acceptance). In all such cases we will advise you, the renter, as soon as reasonably possible before the time of hire and, if the proposed changes are unacceptable, we will offer you a full refund. However, in such circumstances, we shall have no additional liability in respect for any direct or indirect losses you may suffer as a result of such changes.

Documentation
Your voucher will normally be dispatched within 48 hours of us receiving your booking request, providing that full arrival details have been advised; i.e. flight number and arrival time or a local address and telephone number. Please note that certain "request" vehicles may take longer to confirm & we will advise you, the renter, if this is the case. TravelJigsaw cannot be held responsible for rentals charged locally or rejected if a voucher is not presented when collecting the vehicle from the car hire company. Please ensure you, the renter, travel with your full valid national driving licence and passport, if applicable. Please check with our Reservations Centre if any other documentation is required.

Driving Licence
Drivers must produce a full British Driving License held for at least 1 year (2 years in selected locations, please check with our reservations department). Drivers holding Non British licences should contact our customer services department prior to pick up. If a new photo card licence is held, drivers must also produce the paper documents, which accompany the photo card. Our Reservations Centre must be advised of any endorsements at the time of booking and TravelJigsaw reserve the right to refuse the booking on this basis according to our local supplier's terms and conditions. All persons driving the vehicle must be in possession of their driving licence at all times for perusal by local authorities. No refunds will be given for rentals rejected by the car hire company due to non-production of a driving licence or non-disclosed endorsements. Please note an International Driving License/Permit does not replace the requirement for a regular driving license. If using an international license /permit, a full driving license in the principal driver’s name will still be mandatory in order to rent the vehicle.

Car Capacity and Vehicle Type
All vehicles are insured for a maximum number of passengers. TravelJigsaw cannot accept liability for the vehicle being unsuitable for all passengers and luggage. As a guide please refer to the TravelJigsaw website for approximate passenger of the car groups available. TravelJigsaw cannot accept responsibility for rentals denied at the car hire company's counter due to the party size being too large for the vehicle.

TravelJigsaw is unable to guarantee a particular make or model of vehicle. The car shown on your voucher is for guidance only and may be substituted for an alternative similar model or upgraded vehicle.

Provision of Cars
The car hire company reserve the right to refuse to make available a vehicle to any person considered unfit to drive or who does not meet eligibility requirements. TravelJigsaw will not be liable for the completion of travel arrangements, nor for any refund, compensation, or any other costs you, the renter, may have to pay.

Complaints
If you, the renter, are dissatisfied in any way with the standard of vehicle
upon collection, please report this to the car hire company. It is difficult for TravelJigsaw to assess any claim regarding the standard of your vehicle if this action is not taken during the hire. If you, the renter, are dissatisfied in any way, please contact our Customer Relations Department, within 3 months of your return.

Mechanical Difficulties/Accidents
In the case of breakdown or mechanical difficulties, you, the renter, must call the car hire company immediately. The car hire company must give authority for repairs or replacement cars. If you, the renter, are involved in an accident, the local police and the car hire company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you, the renter, wish to make an insurance claim.

Terms of your Contract with TravelJigsaw
However you, the renter, choose to book, it is important to understand how and when a contract is formed. The technical steps required for a contract to be formed are as follows:
When we quote prices over the telephone or place our services on our website we are inviting you, the renter, to make an offer for their purchase. You, the renter, do not make this offer until you do so verbally or by pressing "Book Now".

You, the renter, have made TravelJigsaw an offer to purchase the services once you have either pressed "Book Now" or done so verbally. TravelJigsaw will then accept this offer when it has both received full payment and has sent you, the renter, your confirmation voucher. Once done there is a binding contract between you, the renter, and TravelJigsaw for the delivery of its services subject to these terms.

TravelJigsaw are responsible for losses you, the renter, suffer as a result of TravelJigsaw breaking this agreement if the losses are a foreseeable consequence of TravelJigsaw breaking the agreement. Losses are foreseeable where they could be contemplated by both you and TravelJigsaw at the time our agreement is formed. TravelJigsaw are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you, the renter, and TravelJigsaw nor are they liable for, without limitations loss of profits or loss of opportunity, loss of goodwill or consequential losses, damages or costs.

TravelJigsaw shall not be liable itself or vicariously through the car hire company for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, TravelJigsaw may terminate and withdraw this booking, reservation or rental by giving 14 days notice to your, the renter's, original billing address and refunding all amounts paid prior to the force majeure event.

TravelJigsaw has the right to cancel a booking upon limited or immediate notice in certain circumstances such as the insolvency of a local car rental company. In all circumstances TravelJigsaw will use its reasonable endeavours to source an alternative vehicle but at periods of high demand it may not be possible. Where a customer has made a fully pre-paid reservation and TravelJigsaw notify the customer up to 48 hours before pick-up the customer will receive a return of all monies already paid. In the unlikely circumstance TravelJigsaw provides a fully pre-paid customer notice of cancellation within 48 hours of pick-up TravelJigsaw will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of TravelJigsaw breaking the agreement. Where a customer has made a deposit reservation and TravelJigsaw notifies the customer up to 7 days before pick-up the customer will receive a return of all monies already paid. Where TravelJigsaw provides a deposit customer notice of cancellation within 7 days of pick-up TravelJigsaw will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of TravelJigsaw breaking the agreement.

Please check the web site terms of use for compliance with the Consumer Protection (Distance Selling) Regulations 2000 (the "Regulations"). Please note that only part of the Regulations apply to the provision of car hire services.

These terms are governed by the laws of England whose courts shall have exclusive jurisdiction.